DLO Desktop Agent does not recognize Office365 Outlook as the default mail client

Creation date: 7/16/2025 2:26 PM    Updated: 7/16/2025 2:26 PM

Error Message

"Either there is no default mail client or the current mail client cannot fulfill the messaging requirements. please run Microsoft Outlook and set it as the default mail client"


Cause

Office365 Outlook is not being correctly detected by the DLO Agent, for support of PST files


Solution

Make the following changes in the Registry;


  • open Regedit and go to HKey_Local_Machine\Software\Clients
  • Export the 'Mail' branch and all sub-branches, to a saved .reg file
  • Delete the 'Mail' branch and all sub-branches
  • Exit and relaunch the DLO Desktop Agent